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Refund Policy

All Sales Final. No refunds. Exchanges to be received by Malouf on the Plaza within seven (7) business days from date of purchase for store credit only.

“No refunds or exchanges after 7 days of receipt of selections.”

Shipping Policy

Please be assured that your items will ship out within two (2) days of purchase. All jewelry and clothing items will ship 2-Day Federal Express and will require a signature upon receipt for insurance purposes. Shipping and handling fees are $30. Please note: All orders shipping out of the state of New Mexico will not be charged sales tax. In-state orders will be charged 8.1875% sales tax. Sorry but we cannot ship to P.O. Boxes and we do not ship internationally.

For rugs and weavings, we will determine the most efficient shipping carrier for your order and call you with a shipping fee.

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the Internet.